Ordering FAQs

Can I pay by bank transfer (wire)?
No, bank wire transfers will not be accepted as payments.
Thu, Feb 2, 2017 at 12:52 PM
Can I pay by American Express or Discover cards?
No. UTEX can only accept Visa and MasterCard credit cards online at utex.org
Thu, Feb 2, 2017 at 12:52 PM
Are there any limitations or restrictions on the use of UTEX algal cultures?
UTEX does not impose any restrictions on the use of algal cultures provided to customers, unless otherwise explicitly expressed in writing. UTEX is not resp...
Thu, Feb 2, 2017 at 12:53 PM
Important Policy Affecting University of Texas at Austin Affiliates
This policy was implemented on May 7, 2012. All University of Texas at Austin Students and Researchers will still be able to receive free living algal c...
Thu, Feb 2, 2017 at 12:55 PM
Can I purchase UTEX algal cultures, products, and/or culturing media from a distributor or sales representative?
UTEX does not have any distributors for our products and algal cultures. All orders must be placed through the UTEX Culture Collection of Algae and are g...
Thu, Jan 26, 2017 at 12:27 PM
Can I request a specific cell concentration or density for the algal strain?
UTEX does not guarantee a specific cell concentration/density. Our main goal is for the algal strains to arrive to you in a viable condition. From past expe...
Wed, Apr 5, 2017 at 2:58 PM
Important Considerations for Bulk Microalgae
Not all UTEX strains can be grown in liquid medium and some cannot be cultured to high density (See Important Considerations below). Although efforts are ma...
Thu, Jun 22, 2017 at 10:40 AM
Why doesn't UTEX ship to Russia?
Due to the regulations and/or restrictions on importing plants/living organisms into Russia, UTEX is unable to ship algal strains to this Country at this ti...
Wed, Sep 27, 2017 at 1:59 PM
Accepted forms of payment
Credit Cards UTEX can only accept Visa and MasterCard credit cards online. We currently do not accept American Express or Discover credit cards. Check ...
Mon, Aug 2, 2021 at 1:52 PM
US Non-Profit Academic & Government Discount | Starting Oct. 24th, 2019
US Academic & Government Institutional Pricing: $60 USD per Living Algal Strain (excluding Algae Express) $180 USD per DNA Barcoding Teaching Kit $1...
Fri, Dec 10, 2021 at 9:46 AM