How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
What does the prefix 'LB' mean in the UTEX catalog number (ex. LB 572)?
What does the prefix 'B' mean in the UTEX catalog number (ex. UTEX B 23)?
What does it mean if there is not a prefix in the UTEX catalog number (ex. UTEX 2714)??
I cannot find a culture in your Collection, do you know where else I could find the strain?
What is a toxic strain?
See all 16 articles
What does the term "axenic" mean?
What does the term "xenic" mean?
What does the term "unialgal" mean?
What is an Algae Express strain?
What does it mean when an algal strain is an "artificial diploid" of another strain?
See all 8 articles
Ordering & Shipping
What are UTEX's Ordering Policies?
What is UTEX's Replacement Request Policy?
How much does a culture cost?
Why is the window of time to request a replacement algal strain for my order only 48 hours?
What is UTEX's Refunds & Returns Policy?
See all 31 articles
What is the UTEX Shipping Policy?
Preparation of Shipment
How soon can my order be shipped?
My cultures arrived dead or the wrong item was sent, how do I request a replacement?
Who pays duty fees/taxes/VAT?
See all 12 articles
Living Algal Strains
What do I do with my algae when it arrives?
How long will the living algal strain last?
Will my algae grow on agar?
Will my algae grow in liquid media?
Can I get a health certificate for one of the strains I purchased?
See all 10 articles
Algal Culture Media
What are the components of UTEX algal culture media?
Can I autoclave seawater or seawater media?
Can I modify the recipe of UTEX algal culture media before making a purchase?
What does "+NH4" mean?
Can I use artificial seawater?
See all 19 articles
Algae Express Service
What is the Algae Express Service?
Can I purchase the regular version of one of the Algae Express strains?
My Algae Express strain(s) arrived in a non-viable condition (dead), what should I do?
What do the different Photobioreactor packages include?
Can I get another copy of the instructions included with the Photobioreactors?
Can the photobioreactor's (PBR) glassware and black lid be autoclaved?
Can I purchase only the 500 mL Photobioreactor?
RGB-LED Lighting Platform
Can I get another copy of the instructions for the RGB-LED Lighting Platform?
ET2020 Handheld Photometer
Should I expect the same data values from one spectrophotometer to another? (ex. ET2020 Handheld Photometer vs. UV-2450 Spectrophotometer)
What are the specific wavelengths the ET2020 Handheld Photometer can measure?
Can I get another copy of the instructions included with the ET2020 Handheld Photometer?
UTEX Algal Images
Purchasing UTEX Images
Images for publication purposes
Purchasing more than one (1) image.
UTEX Algal Images | Creative Commons License
UTEX Genomic DNA Service
What is the Genomic DNA service offered by UTEX?
Which UTEX strains can I receive genomic DNA from?
Strain Identification Service
What is the Strain Identification service offered by UTEX?
Does the culture I want UTEX to identify need to be axenic?
How much does the Strain Identification service cost?
Proprietary Strain Deposition Service
What is the Proprietary Strain Deposition service offered by UTEX?
Biochemical Analysis Service
What are some of the biochemical services you offer?
Public Strain Accessioning Service
What is the Public Strain Accessioning service offered by UTEX?
Culture Maintenance: Temperature Control
Culture Maintenance: Illumination
I do not have access to an autoclave or laminar flow hood. How can I keep everything sterile?
Culture Maintenance: Transfer Rooms/Dead Air Spaces
Why is my culture not growing?
See all 14 articles
Help Desk Software