Ordering 31

• What are UTEX's Ordering Policies?
• What is UTEX's Replacement Request Policy?
• How much does a culture cost?
• Why is the window of time to request a replacement algal strain for my order only 48 hours?
• What is UTEX's Refunds & Returns Policy?

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Shipping 13

• What is the UTEX Shipping Policy?
• Preparation of Shipment
• How soon can my order be shipped?
• My cultures arrived dead or the wrong item was sent, how do I request a replacement?
• Who pays duty fees/taxes/VAT?

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