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Ordering & Shipping
What are UTEX's Ordering Policies?
What is UTEX's Replacement Request Policy?
How much does a culture cost?
Why is the window of time to request a replacement algal strain for my order only 48 hours?
What is UTEX's Refunds & Returns Policy?
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What is the UTEX Shipping Policy?
Preparation of Shipment
How soon can my order be shipped?
My cultures arrived dead or the wrong item was sent, how do I request a replacement?
Who pays duty fees/taxes/VAT?
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