Beginning September 27, 2020 the United States Bureau of Industry and Security (BIS), will require an Electronic Export Information (EEI) filing for shipmen...

Orders are only shipped on Mondays (or Tuesday following a Monday holiday). No cultures are shipped during the weeks of Christmas and New Year's Day. ...

Agar and liquid cultures for an order are packaged within a Styrofoam™ box and shipped on the same day they are packed. UTEX makes no attempt to quantify th...

We ship orders from our facility every Monday (excluding holidays) with an order placement deadline of the previous Wednesday by 5:00 PM CST. See example ca...

UTEX will provide replacement items to customers if their order has been affected by one of the two issues listed below: Arrival of a non-viable...

The recipient will be responsible for paying these fees. This is not included in proforma invoices or the final invoice, since these fees vary by destinat...

International customers should request any necessary imports permits from their appropriate government agency and email the obtained documents to info.utex@...

Yes. You may schedule a time to come pick up your culture(s) on or after the proposed ready date. Please email info.utex@utexas.edu to set this up. Your shi...

We will ship cold strains in a Uline insulated box with a refrigerated cold pack. The cost of this insulated box will be $15.00 USD added to your shipping c...

Solutions of genomic DNA in TE buffer are shipped overnight on ice.