Shipping
Shipping FAQs
Beginning September 27, 2020 the United States Bureau of Industry and Security (BIS), will require an Electronic Export Information (EEI) filing for shipmen...
Wed, Sep 2, 2020 at 11:10 AM
Orders are only shipped on Mondays (or Tuesday following a Monday holiday). No cultures are shipped during the weeks of Christmas and New Year's Day. ...
Wed, Jul 1, 2020 at 1:50 PM
Agar and liquid cultures for an order are packaged within a Styrofoam™ box and shipped on the same day they are packed. UTEX makes no attempt to quantify th...
Thu, Feb 2, 2017 at 12:56 PM
We ship orders from our facility every Monday (excluding holidays) with an order placement deadline of the previous Wednesday by 5:00 PM CST. See example ca...
Fri, Mar 9, 2018 at 11:04 AM
UTEX will provide replacement items to customers if their order has been affected by one of the two issues listed below:
Arrival of a non-viable...
Fri, Jun 1, 2018 at 3:36 PM
The recipient will be responsible for paying these fees. This is not included in proforma invoices or the final invoice, since these fees vary by destinat...
Fri, Sep 23, 2016 at 3:30 PM
International customers should request any necessary imports permits from their appropriate government agency and email the obtained documents to info.utex@...
Tue, Sep 26, 2017 at 8:38 AM
Yes. You may schedule a time to come pick up your culture(s) on or after the proposed ready date. Please email info.utex@utexas.edu to set this up. Your shi...
Wed, Aug 7, 2019 at 1:14 PM
We will ship cold strains in a Uline insulated box with a refrigerated cold pack. The cost of this insulated box will be $15.00 USD added to your shipping c...
Wed, Aug 30, 2017 at 12:41 PM
Solutions of genomic DNA in TE buffer are shipped overnight on ice.
Thu, Feb 2, 2017 at 1:00 PM