Shipping

Shipping FAQs

What is the UTEX Shipping Policy?
Orders are only shipped on Mondays (or Tuesday following a Monday holiday). No cultures are shipped during the weeks of Christmas and New Year's Day. ...
Thu, Feb 2, 2017 at 12:56 PM
Preparation of Shipment
Agar and liquid cultures for an order are packaged within a Styrofoam™ box and shipped on the same day they are packed. UTEX makes no attempt to quantify th...
Thu, Feb 2, 2017 at 12:56 PM
How soon can my order be shipped?
We ship orders from our facility every Monday (excluding holidays) with an order placement deadline of the previous Wednesday by 5:00 PM CST. See example ca...
Fri, Mar 9, 2018 at 11:04 AM
My cultures arrived dead or the wrong item was sent, how do I request a replacement?
UTEX will provide replacement items to customers if their order has been affected by one of the two issues listed below: Arrival of a non-viable...
Fri, Jun 1, 2018 at 3:36 PM
Who pays duty fees/taxes/VAT?
The recipient will be responsible for paying these fees. This is not included in proforma invoices or the final invoice, since these fees vary by destinat...
Fri, Sep 23, 2016 at 3:30 PM
What documents are required for shipments to locations outside the United States?
International customers should request any necessary imports permits from their appropriate government agency and email the obtained documents to info.utex@...
Tue, Sep 26, 2017 at 8:38 AM
Can I pick up my cultures at the UTEX laboratory?
Yes. You may schedule a time to come pick up your culture(s) on or after the proposed ready date. Please email info.utex@utexas.edu to set this up. Your shi...
Wed, Aug 7, 2019 at 1:14 PM
How are cold strains shipped?
We will ship cold strains in a Uline insulated box with a refrigerated cold pack. The cost of this insulated box will be $15.00 USD added to your shipping c...
Wed, Aug 30, 2017 at 12:41 PM
How do you ship DNA?
Solutions of genomic DNA in TE buffer are shipped overnight on ice.
Thu, Feb 2, 2017 at 1:00 PM
My order did not clear, or was delayed clearing Customs, can I get a replacement or a refund?
Refunds or replacements will not be issued on orders that do not clear customs or are delayed clearing customs due to missing permits or non-payment of VAT/...
Wed, Feb 8, 2017 at 8:52 AM