Ordering FAQs

What are UTEX's Ordering Policies?
Individuals/Commercial Companies Orders that are purchased by individuals or commercial companies are required to pay in advance. Any exception must be app...
Thu, Feb 2, 2017 at 12:45 PM
What is UTEX's Replacement Request Policy?
All requests for replacements must be sent within 48 hours of receiving your order. UTEX will provide replacement items to customers if their order has be...
Tue, Jul 17, 2018 at 2:19 PM
How much does a culture cost?
Pricing For All UTEX Customers: All algal cultures are the same price, with the exception of the variants belonging to the Algae Express Service: Living ...
Fri, Oct 18, 2019 at 2:36 PM
Why is the window of time to request a replacement algal strain for my order only 48 hours?
The short window helps reduce any delays in your research/experiments due to a strain arriving in poor health or a non-viable condition. Rather than spendin...
Tue, Jul 17, 2018 at 2:16 PM
What is UTEX's Refunds & Returns Policy?
The UTEX Culture Collection of Algae (UTEX) Returns Policy lasts for 30 days. Unfortunately, we cannot offer you a refund or exchange if more than 30 days h...
Fri, Jun 15, 2018 at 2:48 PM
How do I place an order?
Click here to read instructions on how to place an order with UTEX.
Thu, Feb 2, 2017 at 12:45 PM
"Add 4 Tubes of Algal Culture Medium (+$10 USD)" Option - What would I receive?
When you choose this add-on option, you will receive 4 identical test tubes of the algal culture media used to maintain the strain at UTEX. These tubes of...
Fri, Jun 1, 2018 at 3:43 PM
I cannot find a UTEX culture?
UTEX algal cultures are living organisms whose availability can change from week to week. Cultures are removed from the online catalog if they are not consi...
Thu, Feb 2, 2017 at 12:20 PM
Why can't I purchase a particular strain? I have ordered it before or saw that it was available the other day. What happened?
To ensure only healthy cultures are sent out, UTEX may temporarily remove the ability to purchase a strain. Once the strain is available again, an email...
Fri, Jun 1, 2018 at 3:36 PM
Can I get a quote?
You can request a quote (proforma invoice) here.
Thu, Feb 2, 2017 at 12:46 PM