Shipping FAQs

My order did not clear, or was delayed clearing Customs, can I get a replacement or a refund?
Refunds or replacements will not be issued on orders that do not clear customs or are delayed clearing customs due to missing permits or non-payment of VAT/...
Wed, Feb 8, 2017 at 8:52 AM
What shipping carrier do you use?
UTEX ships packages via FedEx or UPS every Monday (excluding holidays). Shipping Packages in the U.S. (choice bewtween UPS or FedEx) UPS: UPS Next Day...
Fri, Feb 12, 2021 at 5:00 PM
Estimating Shipping Costs | Starting Oct. 24th, 2019
If you have a UTEX Customer Account and are logged in, then the calculator will use your default shipping address to estimate the shipping rates. It is impo...
Fri, Oct 18, 2019 at 2:32 PM
What is the harmonized code?
HS code is short for Harmonized Commodity Description and Coding System. It's a list of numbers used by customs to classify a product and it is used to ...
Mon, Dec 9, 2019 at 9:09 AM
How long does it take to ship to my country?
Delivery time to your country: We do not have a good estimate of delivery time since each country custom clearance is different. It usually takes about 2 ...
Mon, Feb 1, 2021 at 10:09 PM
What is the option to ship using a large Styrofoam cooler with a cold pack?
This upgraded shipping option ships strains in a ULINE insulated cooler box with a refrigerated cold pack. The increase in price covers the cost of the cool...
Wed, Dec 8, 2021 at 9:59 AM