Ordering FAQs

Why can't I purchase a particular strain? I have ordered it before or saw that it was available the other day. What happened?
To ensure only healthy cultures are sent out, UTEX may temporarily remove the ability to purchase a strain. Once the strain is available again, an email...
Fri, Jun 1, 2018 at 3:36 PM
Can I get a quote?
You can request a quote (proforma invoice) here.
Thu, Feb 2, 2017 at 12:46 PM
What do the UTEX catalog prefixes mean?
PrefixDefinitionLBxenic culture maintained in liquid mediumBxenic culture maintained on an agar slant(no prefix)axenic culture maintained on an agar slant
Thu, Jun 14, 2018 at 12:38 PM
My institution requires a proforma invoice (quote). How do I request this?
You can request a proforma invoice here.
Thu, Feb 2, 2017 at 12:46 PM
How do I cancel my order?
Please send an email to the UTEX Business Manager at info.utex@utexas.edu with your UTEX order number to begin the refund process. 
Wed, Aug 30, 2017 at 12:36 PM
I am going to need cultures in a few months - can I order them now?
Yes, this will not be an issue. Please fill in the "Order Notes" section upon checking out to indicate when you would like to receive your order. ...
Fri, Mar 31, 2017 at 12:34 PM
I would like to purchase some algal strains for commercial purposes. Does UTEX have a standard Material Transfer Agreement (MTA) for this type of use of UTEX strains?
If you purchase algal strains from UTEX, you are free to do what you please with them. There is no MTA required for UTEX strains, unless stated otherwise.
Thu, Feb 2, 2017 at 12:53 PM
Can I place a rush order?
No. The only available "rush order" we can accommodate are the cultures that are part of the Algae Express Collection. More information on our...
Thu, Feb 2, 2017 at 12:48 PM
Can I place a purchase order?
Only purchase orders (PO) from a U.S.-based academic or government institution will be accepted; no international or commercial purchase orders will be acce...
Wed, Dec 18, 2019 at 4:21 PM
Can I pay by check?
We accept checks in United States Dollars (USD) only. You may need to request a Proforma Invoice|Quote for the accurate amount. Please note that pa...
Mon, Aug 2, 2021 at 1:53 PM