Can I get a refund for sales tax if my order qualifies for tax exemption?

We offer a 30-day tax refund policy for eligible tax-exempt orders. If you have a valid tax exemption and submit your request within 30 days of the payment date for your order, we will retroactively apply the exemption and issue a refund for the sales tax paid.

Important: The tax exemption must have been issued prior to the date of purchase to qualify for a refund of tax. 

To request a tax refund:

1. Submit your tax exemption documentation to info.utex@utexas.edu and include the order number you are requesting an exemption for in your message.
2. Ensure the request is made within 30 days of your order’s payment date.
3. Once verified, we will process a refund for the applicable tax amount.